Payment Policy

All fee has to be paid upfront before availing any paid service at ChurchOffice.

Cancellation Policy

In the event of cancellation of any paid service for which payment has been successfully made and a confirmation number has been generated, and the service period has not ended we must be notified of the same in writing – by an email at support@churchoffice.info.

Cancellation charges will be effective from the date we receive your email. Cancellation can be requested no later than 48 hours after the service is made available to you.

Our Customer Service team will contact you within 2 business days, we will return your money within 7 business days from the day the request for Cancellation was received.

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.

Refund Policy

In the event our service has been offered to your and the service is rejected or cancelled by us; You will be offered a complete refund. The refund will be credited to your account within 7 working days.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify ChurchOffice of the same at the earliest. ChurchOffice will refund the outstanding amount to your Payment Account within 7 working days.

It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a request. This number would be required to address any problems, if any.

In the majority of cases, there is NO other situation under which ChurchOffice will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the ChurchOffice.info team will work with you to reach a mutually acceptable solution. ChurchOffice intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with its consumers. The maximum refund amount claimable from ChurchOffice cannot exceed the amount paid by the user at ChurchOffice for the service.

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.